Shipping policy

Thank you for shopping with us! We want to make sure you have a smooth and enjoyable shopping experience, and that includes getting your products to you in a timely and safe manner. Please review our shipping policy below for more information.

Processing Time:
All orders are processed within 7 business days. Orders are not processed or shipped on weekends or holidays.
Once your order is shipped, you will receive a tracking number via email to keep an eye on your delivery status.

Shipping Rates & Delivery Times:
Standard USPS Ground Shipping (3-7 business days)

International Shipping:
International shipping times and costs vary depending on the destination. Import duties and taxes are the responsibility of the customer.

Shipping Method:
All orders are shipped via trusted carriers-USPS
Shipping times are estimated and may vary depending on the destination and shipping method selected.

Order Tracking:
Once your order ships, we will send you an email with a tracking number.
You can track your order directly through our website or via the carrier’s tracking system.

Shipping Address:
Please ensure that your shipping address is correct when placing your order.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If an order is returned due to a wrong address, we will contact you for the correct information and ask for reshipping fees.

Lost or Damaged Items:
If your package is lost or damaged during transit, please contact us at starkeyandco@gmail.com within 7 days of the delivery date, and we will assist in resolving the issue.

Returns & Exchanges:
Please refer to our Returns & Exchanges Policy for detailed information on how to return or exchange an item.

Customer Support:
If you have any questions or concerns regarding your order, shipping status, or need assistance, please contact our customer service team at starkeyandco@gmail.com

We thank you for your purchase and look forward to serving you!